myGov refers to the outward facing technology - the government website - that is a fundamental element for any citizen-centric eGovernment platform. myGov enables citizens and organisations to access a unified portal to easily access all the government online services and public information. With an enriched user experience, the portal enables users of all ages and levels of education to access the eGovernment platform to make use of all the available government online services.
Providing completely integrated, end-to-end services, the government portal is made up of a number of components that contribute towards delivering an enhanced service to citizens.
Content-Managed Government Portal
The myGov platform features advanced content management capabilities, enabling different government departments to publish and approve their respective content. This is a central feature of a centralised eGovernment framework, having decentralised decision-making across different public entities and ministries. Combining traditional content management, social capabilities, and powerful searching features, the solution enables public administrators to easily approve and publish departmental content on the portal. This would result in a portal containing well-managed information that is easy to find, share and use.
Every citizen acts in different capacities depending on the situation. As a citizen, one can act in on own personal capacity or on behalf of an organisation or society. The concept of multiple profiles is represented throughout the myGov portal, enabling citizens to access eServices in their various representative roles and corresponding capacities. Through a single-sign on capability, the citizen is presented with the assigned eServices and may perform activities and execute an eService for his/her own personal use or on behalf an organisation.
Multi-lingual support is essential to provide acceptance by the different cultures within the country and ensure that each ethnic group perceives that its culture is part of the government. Aiming at reducing divisions caused through language barriers, the myGov portal is presented in the native language, but allowing users to switch from one language to another through a click of a button.
The myGov portal contains powerful interactive features that assist citizens and businesses to carry out the necessary tasks and execute the requested eServices. The myGov eLearning videos and step-by-step wizards enable an ultimate citizen experience that effectively drives the necessary results. The myGov portal design has an enhanced visual appearance with features such as different font sizes and other W3C compliance features. A fresh look and feel, in accordance with the W3C compliance features, is projected throughout the entire government portal, enabling a user experience that is aimed at encouraging citizens to frequently re-visit the site and make use of the different eServices.