Customer Relationship Management (CRM)
Effortlessly manage your customer relationships with Microsoft Dynamics 365 – the all-in-one solution that streamlines your key business processes.
Maximizing Customer Satisfaction.
As businesses grow, managing customer relationships can become complex. Through cutting-edge CRM technology, enable your organisation to streamline sales and marketing processes while also effectively tracking your supply chain and service efficiency.
Integrated Business Management
Dynamics 365 is an integrated software solution that can handle all aspects of a business, including CRM, ERP, and other business management tasks. This means that businesses can manage all their customer interactions, finances, operations and other aspects in one system, which is not always possible with other competitors.
Transforming your Business Processes with an award-winning CRM.
Transform your business with a comprehensive, data-driven solution that connects every aspect of your organization and helps you connect with every customer.
Field Service
Deliver exceptional service through an easily accessible platform.
Project Operations
Deliver outstanding projects through Project Service Automation.
Work wherever your business takes you, with full capabilities on desktop, tablet, or mobile, on-premises or in the cloud, across Windows, Android, and iOS devices.
Advanced Analytics
Dynamics 365 provides advanced analytics capabilities that can help businesses gain real-time insights into customer behavior and preferences. Using the powerful artificial intelligence capabilities of the CRM, businesses can analyze customer data from multiple sources to identify sales opportunities, improve customer retention, and increase revenue.
With predictive analytics, businesses can forecast future trends and behaviors, enabling them to proactively address customer needs and stay ahead of the competition.
Dynamics 365 integrates with Power BI, Microsoft’s powerful data visualization and reporting tool, allowing businesses to create customized reports and dashboards to gain even deeper insights into their customers’ behavior and preferences.
Automation of Processes
Dynamics 365 offers a comprehensive set of tools for automating customer service and support processes. By using intelligent workflows and machine learning, you can streamline repetitive tasks like tracking customer interactions, managing support tickets, and analyzing customer data. This not only saves time and resources but also helps improve the accuracy and quality of customer support. With more efficient processes, your team can focus on higher-value tasks, such as identifying new revenue opportunities and delivering personalized customer experiences.
Connect reports, charts, and Power BI data from across accounting, sales, purchasing, and inventory teams to get accurate insights.
Track customer agreements to quickly access details about prices, discounts, delivery dates, product availability, and fulfilment status.
Mobile-Friendly
Dynamics 365 is optimized for mobile devices, providing businesses with the flexibility to access and manage customer data and interactions from anywhere, at any time. Whether on the go or in the office, users can access real-time information, update records, and collaborate with team members on important tasks, all from their mobile device. This feature empowers businesses to stay connected with customers and make informed decisions, no matter where they are.
Scalability
Dynamics 365 is a highly scalable software solution that can grow with your business, whether you have a few employees or thousands. With the ability to customize the system to fit your specific business needs, you can ensure that it continues to support your operations as your business evolves. Moreover, the solution is designed to handle large amounts of data and user access, making it a reliable platform for businesses of all sizes.
Offer full replacements or simple repairs, with parts and labor charges in one service order.
Get real-time business intelligence on project status, profitability, and resource utilization metrics.
Integration
With its flexible integration capabilities, Dynamics 365 can seamlessly integrate with a variety of software and platforms, including Office 365, Power Platform, and other third-party systems. This allows businesses to leverage the power of multiple systems and streamline their operations to increase efficiency and productivity. Additionally, pre-built connectors and APIs make it easy to integrate with other systems, reducing the need for custom development and saving time and resources.
Digitally Transform Your Business
Learn more about CRM
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Digitally Transform Your Business.
Are you ready to take your business to the next level? Contact our experts to learn more about how we can help you fulfil your business’ digital potential!