of clients expect consistency
across all channels of contact
creation of self-service forums and
communities has increased by 81%
of customers have a better view of brands
with proactive customer service
Supercharge Customer Relationships
with Microsoft Dynamics 365
access customers anytime, anywhere,
through multiple channels for optimal
relationship management
KEEP CUSTOMERS HAPPY
Refining customer relationships is quintessential for every
business. Encourage customers' loyalty through a strengthened
brand and personalized customer experience, enabled through
Microsoft Dynamics 365 for Customer Service. Create a unified
service experience, catered to the specific needs of customers.
Watch VideoSupercharge Customer Relationships
through Microsoft Dynamics 365 Customer Service
access customers anytime, anywhere, through multiple
channels for optimal relationship management
KEEP CUSTOMERS HAPPY
Refining customer relationships is quintessential for every business. Encourage
customers' loyalty through a strengthened brand and personalized customer
experience, enabled through Microsoft Dynamics 365 for Customer Service.
Create a unified service experience, catered to the specific needs of customers.
WATCH VIDEOof clients expect consistency
across all channels of contact
creation of self-service forums and
communities has increased by 81%
of customers have a better view of brands
with proactive customer service
through Digital Transformation
As customer relationships grow more and more crucial for businesses, organizations are looking to strike the right balance between facilitating their customer service agents and their customer experience. Achieve this through an automated platform based on industry best practices.
The key components of digital transformation
Creation
Allow customers to open cases based on the specific case type and subject, giving them the ability to track the case status as well as facilitating customer-agent interactions
Engagement
Customer Resolutions
Portals
Self-Service Portals
Enable online customer support portals to allow customers to engage in organized, searchable interactions whilst also keeping up to date with product news and information
Optimization
Reduce client dependencies on agents through localized and extensible product resources, enhancing self-service through case deflection capabilities and optional federated search results
Dashboards
Process Flow
Priority Management
Reporting
Management
Analytics
Agreements
& Working Hours
Ensure that cases opened are associated with the correct hours, taking into consideration time zone requirements and business closures for holidays
KPIs
LEARN MORE ABOUT CUSTOMER SERVICE.
Take a look into how we can help create engaging customer experiences!
DIGITALLY TRANSFORM YOUR BUSINESS
Are you ready to take your business to the next level? Contact our experts to learn more about how we can help you fulfil your business’ digital potential!