Supercharge Customer Relationships
with Microsoft Dynamics 365
access customers anytime, anywhere,
through multiple channels for optimal
relationship management
KEEP CUSTOMERS HAPPY
Refining customer relationships is quintessential for every
business. Encourage customers' loyalty through a strengthened
brand and personalized customer experience, enabled through
Microsoft Dynamics 365 for Customer Service. Create a unified
service experience, catered to the specific needs of customers.
Watch Video
Supercharge Customer Relationships
through Microsoft Dynamics 365 Customer Service
access customers anytime, anywhere, through multiple
channels for optimal relationship management
KEEP CUSTOMERS HAPPY
Refining customer relationships is quintessential for every business. Encourage
customers' loyalty through a strengthened brand and personalized customer
experience, enabled through Microsoft Dynamics 365 for Customer Service.
Create a unified service experience, catered to the specific needs of customers.
WATCH VIDEO
through Digital Transformation
As customer relationships grow more and more crucial for businesses, organizations are looking to strike the right balance between facilitating their customer service agents and their customer experience. Achieve this through an automated platform based on industry best practices.
The key components of digital transformation
Creation
Allow customers to open cases based on the specific case type and subject, giving them the ability to track the case status as well as facilitating customer-agent interactions
Engagement
Enhance customer experiences using customizable engagement across multiple platforms through real-time and historical customer activity and contextual article recommendations
Customer Resolutions
Efficiently automate customer resolutions through AI-enabled virtual agents built on Dynamics 365’s AI customer service framework to reduce strain on agents for high-value interactions
Portals
Create engaging self-service portals to enable customers to find answers and enhance resolution times
Self-Service Portals
Enable online customer support portals to allow customers to engage in organized, searchable interactions whilst also keeping up to date with product news and information
Optimization
Reduce client dependencies on agents through localized and extensible product resources, enhancing self-service through case deflection capabilities and optional federated search results
Dashboards
Provide real-time insights of service metrics and relevant data through fully interactive dashboards
Process Flow
Give your agents the tools to effectively route their case resolution processes, while also having the ability to track the progress of each agent
Priority Management
Sort all cases by priority, allowing your organization to keep track of the agents undertaking cases of high priority, so as to ensure that no agent has an excessive workload of urgent cases to handle at one go
Reporting
Reduce escalations through increasing agent knowledge base by capturing and publishing across content channels while measuring impact through rich analytics
Management
Allow data gathered from social channels, service interactions and expert contributions to be stored in a unified location, whilst being optimized for quick discovery whenever needed
Analytics
Identify areas for growth and drive article efficiency to understand how knowledge gathered is being used, eliminating the risk of escalations and driving article efficiency
Agreements
Create service level agreements for your organization to define the level of service or support required, while including detailed metrics and key performance indicators to ensure that the service level is being closely monitored
& Working Hours
Ensure that cases opened are associated with the correct hours, taking into consideration time zone requirements and business closures for holidays
KPIs
Define customized key performance indicators for any identity that will be used with SLAs, to ensure that your business is prepared for any scenario where SLAs may be used with other entities, including Leads, Work Orders and Opportunities
Learn More About Our Solutions
DIGITALLY TRANSFORM YOUR BUSINESS
Are you ready to take your business to the next level? Contact our experts to learn more about how we can help you fulfil your business’ digital potential!
