Deliver Exceptional Service
with Microsoft Dynamics 365
provide technicians with real-time
guidance to improve resolution times
for optimal client satisfaction
EFFECTIVELY SUPPORT FIELD SERVICE
Digitally transform your field service processes through
Microsoft Dynamics 365 for Field Service. React in real-time
to field service issues, while being allowed to schedule technicians
whenever they're needed.
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Deliver Exceptional Service
with Microsoft Dynamics 365 Field Service
provide technicians with real-time guidance to improve
resolution times for optimal client satisfaction
EFFECTIVELY SUPPORT FIELD SERVICE
Digitally transform your field service processes through Microsoft Dynamics 365
for Field Service. React in real-time to field service issues, while being allowed to
schedule technicians whenever they're needed. Build customer loyalty by giving
them the efficient field service that they deserve.
WATCH VIDEO
with Digital Transformation
A fast-paced world needs fast, effective service and speedy responses. Through technology, speedy doesn’t have to mean rushed and poorly planned anymore. Unlock the potential of your field service through modernized, unified service platforms.
The key components of digital transformation
Management
Ensure that your organisation maintains a balanced workload through an intelligent workload and resource management system, identifying and organizing available resources
Schedule Board
Allow dispatchers to set up numerous work orders through either a list or map view with real-time visualisation and status indicators for efficient response times, all through a simple drag-and-drop UI
Matchmaking
Match the right person with the right job, making use of skill sets of each technician against the requirements of the respective work order to ensure the optimal set-up
Management
Manage the terms and conditions of Service Level Agreements, whilst having the option to maintain an automated renewal of contracts
through Dynamics 365
Ensure that both the service and the billing are as specified within the warranty requirements, whilst tracking assets, track locations, and repair history for an accurate billing process
Maintenance Schedules
Reduce manual workloads by enabling automated maintenance schedules to instruct when to repair, clean or replace parts whenever needed
Mobility
Ensure that field technicians are able to store product datasheets and operating manuals that they need to get to a customer location and complete work orders quickly by enabling field service mobility on technicians’ mobile devices
to Product Literature
Unify field service processes through the use of a central repository for all field service information, allowing your technicians to share information with other users, especially for cases with more than one technician
Management
Enable technicians to get 360 degree customer preferences and history, allowing them to follow step by step instructions on how to complete the task at hand.
Integration
Utilize IoT integration to aid the process of troubleshooting issues, allowing for fast resolution times, as well as the optimised dispatching of technicians whenever needed
Progress Monitoring
Allow technicians to update the progress for their work orders by allowing them to take photos of completed work, as well as complete the customer sign off and collect payments to optimize progression
Mobility
Allow field technicians to access valuable information to get to a customer location quickly and complete work orders efficiently by enabling mobile device-integrated field service mobility.
Learn More About Our Solutions
DIGITALLY TRANSFORM YOUR BUSINESS
Are you ready to take your business to the next level? Contact our experts to learn more about how we can help you fulfil your business’ digital potential!
