Robotic process automation (RPA) has recently emerged as a key tool for businesses looking to digitise their key tasks. As waves of digital transformation continue to reshape how businesses operate around the world, business transformation RPA software can assist in relieving employees of manual, repetitive tasks, all the way from simple spreadsheets to fully automated employee onboarding.
However, what exactly does RPA do to help you accomplish your business goals, and what does it mean for you and the rest of your organization? Our experts discuss the power of robotic process automation and its relevance for your digital transformation efforts.
So, what exactly does robotic process automation (RPA) mean?
RPA is automation which uses robotic software, also known as “bots”. These bots can be programmed to perform tasks that would typically be performed by a human in a software interface. RPA is typically used when a repetitive but important task, like gathering information from various siloed spreadsheets, is involved.
Not only does this lessen the workload of the employees, but it also increases accuracy, lowers the possibility of human error, and may even assist businesses in maintaining compliance with data privacy laws.
How can you transform your business using RPA?
1. Data mining
Data mining is the process of sifting through your company’s numerous data storage silos to find relevant information about:
- Customer behaviour;
- Product use;
- Employee involvement;
- Regional sales data
- Everything that can be measured with digital datasets
Enterprise transformation RPA is the only practical method for performing data mining because manually combing through spreadsheets is impossible to do quickly and has a high risk of human error due to fatigue. Setting up an RPA bot to automatically combine some incoming data into a single dashboard could assist you in spotting business opportunities that you might have overlooked otherwise.
2. Invoice processing
One of the many significant tasks that finance departments carry out is invoice processing. Any small mistake could wreak havoc on your company’s data.
Enterprise transformation RPA eliminates the possibility of human error and frees up finance staff from the mundane task of editing, verifying, and sending invoices. Businesses can save time, improve accuracy, and avert potential catastrophes by setting up an RPA bot to match customers and orders and automatically generate invoices.
3. Employee onboarding
RPA can do more than simply automated data mining and financial tasks. It may also greatly assist a company’s human resources department. Automation is used by HR departments all over the world to help manage important business areas; the beginning of the employee journey is one such example.
Background checks, the gathering of payslip data, references, and other procedures are typically part of the onboarding process. Since there is no need for human interaction at this point in the process, business transformation RPA can be used to speed things up and improve the onboarding process. Automating this process also frees up time to concentrate on more urgent HR issues.
4. Customer service
A quick response to customer service inquiries is deemed crucial by 90% of customers. That typically means ten minutes or less. The magic ten-minute window, however, is just a pipe dream for businesses with sizable customer bases and understaffed customer service departments. So, how can your business address this?
One such solution, often considered the most common application of RPA, is chatbots. By acting as a sort of filter for your customer service team, they can drastically improve customer services. The workload can be significantly decreased by setting up a business transformation RPA chatbot that can respond to frequent customer inquiries. With a chatbot’s average deflection rate at 50%, your customer service team’s workload may be cut in half.
5. Customer information storage
Many businesses find it difficult to store and manage data. Keeping data secure and in good condition is difficult because of the sizeable data sets and strict data security laws.
RPA can be configured to perform crucial data-health tasks, like deleting and archiving outdated data, as well as anonymizing data sets. As it provides a higher level of accuracy and does not require human interaction with sensitive data, RPA is now widely used by businesses when handling customer data, resulting in a more secure ecosystem overall.
Can you automate robotic process automation for digital business transformation?
Remarkably, it is also possible to fully automate the automation process. You must first locate the problems before you can begin to build RPA automations to assist various departments in your organization. Given that many processes are buried within other programs and offline activities, this may be easier said than done.
This stage of the automation strategy typically entails manually outlining all of your company’s processes, which can take a lot of time. Due to this, many businesses decide to completely drop projects or simply guess where to concentrate their RPA resources. The “spray and pray” strategy is rarely successful in process optimization and may even cause more problems for your company.
We advise locating a reliable automated process discovery partner as a result. The way your organisation operates is monitored by automated process discovery software, which combines AI and RPA to find inconsistencies and bottlenecks that can be improved for greater efficiency. This might be the best course of action if you didn’t think you had the time or resources to implement RPA.
Get Started with Automation Today
No matter what industry or business role, process automation continues to reveal itself as one of the most innovative ways to increase process efficiency, productivity, and to better serve customers.
As proud partners of Nintex, the leading platform for business process automation, we are here to help you take your next step in digitally transforming your business.
Find out more by visiting our BPA page or by getting in touch below!